Patient Lifecycle
A healthy dental practice has a recurring patient lifecycle that prevents patient attrition while achieving growth through increased appointment frequency and new patients. eCentral assists throughout this process with exciting efficiencies and automation. The eCentral Patient Lifecycle Chart explains this cycle and the role eCentral plays.
Acquisition:
Acquire referrals and attract new patients to your practice.
- Practice Web Site An eCentral Web site is a great way to attract new patients
- Patient Referrals Satisfied patients are a valuable tool for referring new patients to your practice
- Provider Referrals eCentral automatically collects referrals sent to your practice from other providers
Conversion:
Convert scheduled patients into reliable office visits to reach appointment optimization.
- Appointment Scheduling Patients can schedule and view previously scheduled appointments right from your Web site.
- Appointment Reminders Automatically send email, text message and printed postcard appointment reminders to reduce missed appointments.
Penetration:
Improve treatment plan acceptance by more effectively managing patient insurance and financing.
- Insurance Check insurance eligibility quickly and easily in real-time or perform automatic batch eligibility uploads prior to appointments.
- Claim Status Get up–to–date claim status information with the click of a button.
- Financing With several financing plans available, your patients can get the procedures they need, when they need them.
Retention:
Improve the patient experience and develop stronger patient relationships to create a more loyal customer base.
- Account Access Your practice is accessible 24-hours a day for your patients to view treatment plans, appointments and account balances.
- Satisfaction Surveys Knowing what your patients think of your practice is critical to making improvements that create loyalty.
- Patient Education Patients will appreciate the comfort that comes with a better understanding of dental health.
Reactivation:
Engage your existing customer base to increase continuing care appointments.
- Continuing Care Reminders eCentral automatically sends your patients email and printed postcard check-up reminders.
- Appointment Scheduling Patients can request check-ups right from your Web site.
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